Follow up to Daily Moan #18: Southern's sale

Well, finally, after two weeks a reply from Southern about them sending me the wrong tickets. This is most unsatisfactory - how many other organisations, when guilty of supplying the wrong goods, would put the onus on the customer to claim  a refund? The refund (of 70p) is not worth the effort anyway, so I won't waste any more time with them... disgusted of Brighton.

Dear Mr Pipes

Thank you for contacting us on the 07 Jun 2011 regarding the tickets you booked via our website during the 90% off sale. Please accept my apologies for the delay in our response.

We apologise to any customer who experienced problems with booking a ticket online over the weekend. We extended the 24 hour sale to 4 days to allow as many people as possible to find the 90% discounted tickets they were after. Like most online travel sales, the number of fares available at the discounted price were limited.

Unfortunately the customer service advisor you spoke to over the phone gave you the correct information. You must apply for a refund and then re-purchase the tickets you require. I am sorry I cannot assist you further on this occasion.

If you have any further questions, please feel free to contact us directly at: comments@southernrailway.com or www.southernrailway.com/your-journey/contact-us/contact-us-form/ You can also contact our Customer Service team by phone on (08451 27 29 20), fax (08451 27 29 30) or in writing (Southern Customer Services, PO Box 3021, Bristol, BS2 2BS).

Kind regards


Naomi Altass
Southern Customer Services